Cancellation and Refund Policy

Cancellation and Refund Policy for 9vn Communication Pvt Ltd

1. Cancellation Policy

1.1 Cancellation by Users: Users may cancel their subscription or services by providing notice to 9vn Communication Pvt Ltd ("the Company") through the designated channels outlined in the user agreement or on our website. The cancellation will be effective as of the end of the current billing cycle.

1.2 Cancellation by the Company: The Company reserves the right to cancel a user's subscription or services for violation of our Terms of Service or for any other reasons at our discretion. In such cases, the user will be notified of the cancellation and any refund eligibility.

2. Refund Policy

2.1 Refund Eligibility: Refunds may be provided in the following circumstances:

  • Technical issues that prevent the use of our services.
  • Billing errors on the part of the Company.
  • Cancellation within a specified refund period, if applicable.

2.2 Refund Process: Users seeking a refund must contact our support team at hm@everryn.com. The request will be reviewed, and if deemed eligible, the refund will be processed using the original payment method.

2.3 Non-Refundable Items: Certain services, features, or add-ons may be non-refundable. This will be clearly communicated in the user agreement or on our website.

3. Billing Disputes

Users who believe they have been billed in error should contact our support team within a reasonable time frame to resolve the issue. Failure to report billing errors may affect refund eligibility.

4. Changes to Cancellation and Refund Policy

The Company reserves the right to update this Cancellation and Refund Policy. Changes will be communicated through our website or directly to users. Continued use of our services after changes implies acceptance of the updated policy.

5. Contact Us

For questions or concerns regarding our Cancellation and Refund Policy, contact us at:

9vn Communication Pvt Ltd
Email: hm@everryn.com